Privacy Policy

Effective Date: 1.5.2025

1. Introduction

This Privacy Policy explains how Rutio.at collects, uses, and protects your personal data when you visit our website and use our services, in compliance with the General Data Protection Regulation (GDPR).

We are committed to protecting your privacy and ensuring transparency in how we handle your information.

2. Who We Are

Rutio is a transport service provider offering fixed-price transfers to and from Vienna International Airport and surrounding areas.

Website: https://rutio.at
Contact Email: info@rutio.at
Data Controller:
MSKS Airport Transfer e.U.
Owner: Krunisav Ilic
Amortgasse 1-17/15/4
1140 Vienna, Austria

3. What Data We Collect

We may collect and process the following personal data:

  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off address
  • Date and time of transfer
  • Number of passengers, suitcases, and hand luggage
  • Flight number and landing time (if applicable)
  • Child seat requirements (if applicable)
  • Any other information you voluntarily provide during the chat

4. Why We Collect Your Data

We collect your data for the following purposes:

  • To arrange and confirm your taxi or transfer service
  • To respond to inquiries and provide customer support
  • To comply with legal obligations
  • To improve our website and services

We will never sell or share your personal data for marketing purposes without your explicit consent.

5. How We Collect Your Data

Data is collected directly from you when:

  • You use the live chat widget (Tawk.to)
  • You provide information during communication with our team

6. Legal Basis for Processing

We process your data based on:

  • Your consent (when you accept data usage before chatting)
  • Contractual necessity (to provide transfer services)
  • Our legitimate interest in operating and improving our services

7. How We Store and Protect Your Data

Your data is stored securely and only for as long as necessary to fulfill its intended purpose.

We use Tawk.to, a third-party live chat platform, which securely stores data on its servers. Tawk.to is committed to GDPR compliance.

We implement technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Completing your requested service
  • Complying with legal, accounting, or reporting obligations

Chat data may be retained for internal review for up to 6 months and is deleted thereafter unless longer retention is required by law.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Restrict or object to processing
  • File a complaint with a data protection authority

To exercise these rights, please contact us at info@rutio.at.

10. Cookies and Analytics

Our website may use cookies and analytics tools to enhance user experience and track website usage. You can adjust cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: info@rutio.at
Website: https://rutio.at
Data Controller:
MSKS Airport Transfer e.U.
Owner: Krunisav Ilic
Amortgasse 1-17/15/4
1140 Vienna, Austria